Bm96 is committed to protecting the privacy and security of your personal data. This document transparently explains how we collect, use, and safeguard your information.
Six core data protection principles we uphold to ensure your information remains secure at all times
All data transmitted between your device and bm96's servers is protected with bank-grade 256-bit SSL encryption. No sensitive information can be intercepted during data transmission.
Bm96 never sells, rents, or trades member personal data to any third party for marketing purposes. Your information belongs entirely to you.
Member data is stored in high-grade data centres with strict physical and digital access controls. Our servers undergo regular security audits to ensure the latest standards are consistently met.
Only bm96 staff with specific authorization may access members' personal data, and solely for purposes necessary to carry out service operations.
Bm96 members have full rights to access, correct, delete, or restrict the use of their personal data. Privacy-related requests are processed within 14 working days.
Bm96's privacy policy is drafted in accordance with the best data protection industry standards. We continually update our privacy practices in line with the latest legislative and technological developments.
Welcome to the bm96 Privacy Policy. This document is the official agreement between you as a member and bm96.vip regarding how we manage your personal data. We understand that privacy is more than a legal requirement — it is a fundamental right that we are obligated to respect and uphold with full responsibility.
Bm96 is a fully digital online entertainment platform. In operating this service, we are required to collect certain personal information from our members to ensure a safe, seamless experience that meets industry standards. We collect only the data that is strictly necessary and nothing more.
By registering an account with bm96 or using any service offered on our platform, you are deemed to have read, understood, and agreed to all terms contained in this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of the bm96 platform and contact us to close your account.
Bm96 collects various types of personal data depending on how you interact with our platform. Below is a detailed breakdown of the types of data we collect:
When you register a bm96 account, we collect basic information required to identify you as a unique individual in our system, including your full name, date of birth, identity card or passport number, active email address, and a valid Malaysian mobile phone number.
To process deposits and withdrawals, bm96 collects bank account details, debit card numbers, digital wallet information (such as Touch 'n Go eWallet or GrabPay), and transaction history records within the platform. This information is used solely for payment processing and KYC compliance purposes.
As part of the Know Your Customer (KYC) process, we may request a copy of your identity card or passport, proof of current address (utility bill or bank statement not older than 3 months), and a selfie holding your identification document for identity verification purposes.
When you use the bm96 platform, our systems automatically record your IP address, browser type and version, device type and operating system, pages visited, session time and duration, as well as game usage patterns. This data is used to improve the user experience and detect suspicious activity.
| Data Type | Primary Purpose | Retention Period |
|---|---|---|
| Identity Information | Account Verification & KYC | For the duration of the active account + 5 years |
| Financial Information | Payment Processing | 7 years (legal requirement) |
| Usage Data | Security & Improvements | 2 years |
| Communication Data | Customer Support | 3 years |
| Cookie Data | User Experience | Until deleted by the user |
Bm96 uses collected personal data for legitimate and transparent purposes. We do not use your data for any purpose other than those stated below without obtaining your consent first:
Bm96 does not sell or rent your personal data to any third party. However, in certain very limited situations, we may need to share some of your information with the following parties to keep our platform running smoothly:
Bm96 partners with licensed payment gateways and recognised financial institutions to process member deposit and withdrawal transactions. Data sharing with these providers is limited strictly to the information required to complete the relevant transaction.
We use reputable cloud and hosting service providers to store and process data. All third-party providers we engage are required to sign data processing agreements ensuring they adhere to privacy standards equivalent to those of bm96.
Bm96 may be required to disclose member personal data to relevant authorities when mandated by law, court order, or lawful direction from a regulatory body. In such situations, we will disclose only the minimum data necessary.
The bm96 platform uses cookies and similar tracking technologies to enhance user experience, analyze website performance, and ensure the security of your login session.
You may manage or delete cookies through your browser settings at any time. Please note, however, that disabling essential cookies may affect certain functions of the bm96 platform and prevent you from logging in to your account smoothly.
Member data security is bm96's highest priority. We continuously invest in the latest security infrastructure to ensure your information remains protected against increasingly sophisticated cyber threats.
In the event of a data breach involving members' personal information, bm96 is committed to notifying affected members within 72 hours of the incident being detected, explaining the scope of the breach and the steps being taken to mitigate risk and prevent recurrence.
As a bm96 member, you have certain rights regarding your personal data. bm96 fully respects and facilitates the exercise of these rights:
You have the right to obtain a copy of all personal data we hold about you in a readily readable format.
You have the right to request correction of any inaccurate or incomplete data held in our records.
You may request deletion of your personal data, subject to applicable legal data retention obligations.
You may request that we restrict the processing of your data in certain situations as provided for by law.
You have the right to receive your personal data in a structured, machine-readable format for transfer to another provider.
You may object to the processing of your data for direct marketing purposes at any time without providing any reason.
To exercise any of the rights above, please contact the bm96 support team via live chat. bm96 will process your request within 14 working days and notify you of the action taken.
Bm96 does not retain your personal data longer than is necessary for the original purpose of collection or as required by applicable law. This data minimisation principle is central to our privacy practices.
In general, active account data will be retained for the duration of your membership at bm96. Once an account is closed or has been inactive for a specified period, the data will undergo a review process and be deleted or anonymized according to the established retention schedule, unless there is a legal requirement to retain it longer.
Financial records and transactions must be retained for a minimum of 7 years in accordance with industry standard requirements relating to anti-money laundering (AML) and financial audit compliance. This data is stored in a secure environment and accessible only by authorised personnel.
The bm96 platform may contain links to third-party websites or services in certain contexts. bm96 has no control over the content, privacy policies, or security practices of those third-party sites and bears no responsibility for any data processing that occurs outside the bm96 platform.
We encourage you to read and understand the privacy policy of every website you visit. Your access to third-party websites is at your own risk and is subject to the terms and privacy policies of those respective sites.
Bm96 is an online entertainment platform exclusively for individuals aged 18 years and above only. We do not knowingly collect, store, or process personal data of individuals under the age of 18.
If we discover that personal data of an underage individual has been collected without the knowledge or consent of a parent or guardian, we will take immediate steps to delete that data and close the relevant account. Such cases will also be reported to the relevant authorities where necessary.
Parents and guardians who are concerned that a minor under their care has registered at bm96 are encouraged to contact our support team immediately so that appropriate action can be taken.
Bm96 reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our privacy practices, applicable legal requirements, or expansions to the services we offer.
Any material changes to this Privacy Policy will be communicated to members via their registered email or an in-platform notification at least 7 days before the changes take effect. The "Updated" date displayed at the top of this page will always reflect the latest version of the Privacy Policy currently in force.
Your continued use of the bm96 platform after any updated Privacy Policy takes effect constitutes your implied acceptance of the latest version. We encourage you to review this page periodically.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how bm96 handles your personal data, our support team is ready to assist you. We take every privacy-related inquiry seriously and strive to provide accurate and satisfactory responses.
You may reach the bm96 privacy team via live chat, available 24 hours a day, 7 days a week, directly on the bm96 platform. For more formal written inquiries, you may use our official email below. All privacy-related requests will be acknowledged within 2 working days and resolved within 14 working days.
For issues related to responsible gaming and player protection, you may also refer to our Responsible Gaming which provides comprehensive support resources.
Join hundreds of thousands of bm96 members enjoying a safe, fair, and protected gaming experience backed by the highest privacy standards.